<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
</head>
<body>
<div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">
Dear Gisela</div>
<div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">
<br>
</div>
<div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">
The CrystalWorks server at Daresbury does not support</div>
<div id="ms-outlook-mobile-body-separator-line" data-applydefaultfontstyles="true" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;" dir="auto">
<div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">
The HighScore software. But hopefully our colleagues at the cod-bugs helpdesk can help you with your query.</div>
<div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">
<br>
</div>
<div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">
Best Regards</div>
<div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">
<br>
</div>
<div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">
Bob McMeeking</div>
<div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">
STFC Daresbury Laboratory</div>
</div>
<div style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;" id="ms-outlook-mobile-signature" dir="auto">
<span style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;">Sent from
<a href="https://aka.ms/AAb9ysg">Outlook for Android</a></span></div>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Gisela Petri <giselapetri123@gmail.com><br>
<b>Sent:</b> Friday, December 26, 2025 11:21:53 PM<br>
<b>To:</b> CDSBB <cdsbb@stfc.ac.uk>; cod-bugs@ibt.lt <cod-bugs@ibt.lt><br>
<b>Subject:</b> Request for COD New Release File for HighScore (Plus)</font>
<div> </div>
</div>
<div>
<div dir="ltr">
<div dir="ltr">Dear Crystallography Open Database Team,
<p>My name is Gisela Montenegro Petri. I am currently working with XRD data interpretation using the HighScore (Plus) software. However, I have been unable to download the COD New Release from your website for any year — when I click on “new release”, the link
returns “not found”.</p>
<p>Because of this issue, I am unable to properly configure the database in HighScore (Plus). I would like to kindly ask if you could provide me with the .HSRDB file (or the ZIP package) containing the latest COD New Release, so that I can import it into the
software and continue my analysis.</p>
<p>I rely on this database to perform my interpretations, so any help would be greatly appreciated.</p>
<p>Thank you very much in advance for your support.<br>
I look forward to your response.</p>
<p>Best regards,<br>
</p>
<strong>Gisela Montenegro Petri</strong>
<div><br>
</div>
<div><br>
</div>
</div>
</div>
</div>
<br />--
<br />This message has been scanned for viruses and
<br />dangerous content by
<a href="http://www.mailscanner.info/"><b>MailScanner</b></a>, and is
<br />believed to be clean.
</body>
</html>